Frequently Asked Questions

After your order is shipped, we will send you a shipping confirmation email containing a link that allows you to track your order on the carrier's website. Click the link to view the shipping status of your order.

Can I modify my order?

We understand the importance of your order, so we strive to process it as quickly as possible. Unfortunately, once an order is submitted, we cannot make any changes. Please carefully verify all information before confirming payment.

How can I return or exchange this item?

If you are not satisfied with your purchase, you are happy to return it as long as it remains in its original condition (labels intact and no obvious signs of wear) and it was not a clearance sale item. Please note that we do not offer direct exchanges!

Once our team receives your returned package, they will issue you a never-expiring online credit that can be used to purchase any item in our store or your preferred size.

The item I want is out of stock. What should I do?

We typically restock our latest collections every few weeks. So please register your email address to receive notifications when items are restocked, so you won't miss out next time.

I entered the wrong shipping address—can you help me change it?

Please contact us immediately and provide your correct address. If your order has not yet been shipped, we can modify your waybill label accordingly; however, if your order has already been packed and/or shipped, unfortunately, we will not be able to make any changes for you.

What should I do if I receive the wrong or defective goods?

We're sorry you received the wrong or defective item. Please email us within 30 days of receiving your order, providing your order number, product name/code, a picture of the item, and more details about the problem.

I forgot to use the discount code, can I still use it now?

Please contact us as soon as possible and provide your order number and promotional code. We will do our best to process your request!